Return & Refund Policy

Last updated: [18/05/2025]

Returns

You may request a return within 14 days of receiving your order.

Eligibility Criteria

• Items must be unused and in original condition
• Must include original packaging and tags
• Underwear or intimate apparel is non-returnable unless faulty

Return Process

Contact us at support@plumi.online with your order number. We will provide the return address and instructions.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective.

Refunds

Once we receive and inspect the item, we’ll notify you and issue a refund to your original payment method within 7 business days.